Product Info
Introducing the Allpa 35L: a rugged, 35-liter backpack system built for adventure travel. This pack is perfectly sized for carry-on convenience, loaded with well-designed features, and tough enough to handle years of hard use.
To handle the rough-and-tumble life of adventure travel, the Allpa features an outer shell made of tough, TPU-coated 1000D polyester paired with durable 1680D ballistic nylon paneling.
If you have any Questions please reach out to us at: [email protected]
FAQ
I haven’t received my survey. Where can I find it?
All orders placed on Indiegogo InDemand will take 11 days to import into our system. If your order was placed in the last 10 days, please wait the full 11 days in order to receive your survey.
If you’ve updated your Indiegogo Account email address since you placed your order, you’ll find your survey under your old account email in our system.
If you’re still unable to fin your survey, please contact us from the form below.
I made multiple pledges to the project — do I need to complete multiple surveys?
Yup, if you’ve made multiple contributions to the Indiegogo campaign, you should have two surveys. Click through your first survey until you reach the “You’re Finished” page. From there, click on “View Confirmation,” where you should see a yellow bar that says “You have multiple survey for this project.” Click on whichever says “Incomplete” to finish them all.
Will the Accessory Kit be available as an add-on?
Unfortunately, there is a limited supply of the Accessory Kits, so only those who were able to back that perk level on the original Indiegogo campaign will receive them in September, and they will not be available as add-ons in the survey. Apologies for any inconvenience!
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.